FAQ

What is your return policy?

We want both you and your pup to be 100% happy! 🐾 If for any reason you're not completely satisfied with your purchase, we offer a 30-day hassle-free return policy — no hard feelings, we promise. 🐶

Simply reach out to us to kick off your return or exchange, and we'll handle the rest. Just make sure your item is unused, tags still attached, and back in its original packaging. 😄📦

What payment methods do you accept?

We make checkout as easy as a game of fetch! 🎾 We accept all major credit cards, PayPal, Apple Pay, and Google Pay. And don't worry — our checkout is fully secure and encrypted 🔒, so your info is safe with us. The only one digging around here is your dog. 🐶

Can I modify or cancel my order after placing it?

We totally get it — sometimes you add one too many gadgets to the cart (no judgment, we do it too 😄). If you need to make changes or cancel your order, just reach out to us within 12 hours of placing it and we'll sort it out. ⏰ Once the order is processed and on its way to your pup, modifications may not be possible, so the sooner you contact us, the better! 🐾

Do you ship internationally?

Absolutely! 🌍 We Fetch Tech ships worldwide, because every dog deserves great tech. International shipping is free on all orders, so go ahead and treat your pup! 🐶✈️

How long does shipping take?

Orders are typically processed within 1–3 business days 📦, and most customers in the US receive their orders within 2–8 business days 🚚. Worldwide delivery may take 14-21 business days. 🐶

Do you offer free shipping?

Yes! 🎉 Every single order at We Fetch Tech ships for free — no minimum purchase, no hidden fees, no tricks (we leave those for the dogs 🐶). Just add your favorite gadgets to your cart and we'll take care of the rest, straight to your door. 🐾🚚

Can I track my order?

Absolutely! 🐾 Once your order ships, you'll receive a tracking number straight to your inbox 📧. Use it to follow your package on our website or the carrier's site — because watching your dog's new gadget get closer every day is honestly half the fun. 📍🐶